Hero11 App on a New Android Phone
Move to a new phone in two stages: install Hero11, then confirm access to the same account. Until the account and the contact linked to it are working, keep the old phone available.
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On this page
If your old phone still works
Check the linked contact
Take the account information the existing app is showing. Confirm you can still get messages at the contact linked there.
Keep a record of account details
Privately retain the account identifier and the important references for transactions or support that are still unresolved. Verification codes must not be shared.
Install on the new phone
Follow the Android installation guide using a checked source.
Sign in and verify the account
Look at the identifier and at the in-app records that are relevant. Arriving on a homepage does not, by itself, prove the account you recovered is the same one.
When neither the old phone nor the number can be used
Follow the recovery prompt the account makes available. Because the supplied recording never shows one recovery route for every case of an old number that cannot be reached, neither an automatic transfer nor an account merge is promised.
Password reset from the login page is where the recorded help points, along with Customer Center when the issue is the account or the linked contact. Use login and OTP help and give those non-secret details that the real support flow actually requests.
Check continuity before retiring the old device
- There is a match between the account identifier and the account recovery was meant to reach.
- The linked contact is accessible to you.
- In the proper category, the relevant records for a game, a transaction or a ticket can be seen.
- Opening again and signing in when required are both possible on the new installation.
Creating another account should not be assumed to move an older balance or older history. Retain the old device and access that still works until whatever does not match has been resolved.
Report missing access or records clearly
State which phone is still working, which linked contact is available, what the error says exactly and when access last succeeded. If a payment is unresolved, keep its transaction reference separate and choose the support category that fits.
Frequently asked questions
Does installing Hero11 transfer my old account automatically?
Recovering an account is not the same step as installation. Enter the account you intended and confirm both its identifier and its records.
Should I erase the old phone first?
Do not drop access that still works until the new phone and the linked contact are both confirmed. Clear up mismatches before the only working session is removed.
About the screenshots and rules
Account-help reference: supplied mobile Customer Center recording reviewed 8 September 2026; rechecked 10 September 2026.